Application Support Analyst

Application Support Analyst - London

Newedge is a leading force in global multi-asset brokerage with a world-leading position in the execution and clearing of listed derivative products. Newedge offers access to more than 85 markets and has a presence in 23 locations across 17 countries. Newedge offers a full range of execution and clearing services covering options and futures contracts for financial products and commodities, as well as for money market instruments, bonds, FX, equities and commodities on OTC markets. Newedge also provides a range of value added services including prime brokerage, asset financing, electronic trading and order routing, cross margining, and the centralized reporting of client portfolios. Supported by two top tier rated shareholders, Société Générale and Crédit Agricole CIB, Newedge is independently run and regulated. Newedge is an equal opportunity employer.

JOB DESCRIPTION

To provide 2^nd level Application Support for a wide range of applications working within a global organisation. The successful candidate will to be energetic, hardworking and willing to take full ownership of issues that arise, ensuring issues are resolved from start to finish. You will be working on tier 1 applications and must be able to think quick and deal with pressure at all times.

Tasks:

• Troubleshooting/Resolving Application issues
• Following escalation processes and problem managing issues at all times
• Create and keep current documentation up to date on all applications supported.
• Working with internal clients on improving processes and making applications reliable.
• End to end management of specific projects
• Transfer of knowledge to the rest of the team at all times to ensure follow the sun support
• Liaising with other branches in EMEA/USA/APAC
• Some out of hours telephone support may be necessary
• Other duties or projects, as assigned
• Dealing with exchanges/vendors on a regular basis
• Upgrading applications.
• Organise, Validate and approve UAT
• Validate all deployments using validation standards.

Responsibilities:

• Ensuring the highest level of service for the above tasks at all times and following escalation process in place.